Job Description
Workforce experience & operations manager
Location: Eugene, OR
Type: Full-time, Onsite
Reports to: Head of Call Center
We are building a high-energy sales hub in Eugene, and we need a versatile leader who can keep the engine running smoothly. This is a hybrid role that blends office management, new-hire onboarding & training, and community engagement.
You will be the cultural anchor of the center—ensuring an efficient, welcoming environment for employees, overseeing the onboarding and training experience for new hires, and helping us build relationships across the Eugene community to support hiring, brand awareness, and local partnerships.
This is an ideal role for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and wants to help shape a growing team and workplace from the ground up.
Key Responsibilities 1. Office Management & Operational Support (40%)Own day-to-day office operations: supplies, equipment, vendor coordination, space management, and facility needs
Serve as the primary onsite contact for employees, contractors, vendors, and visitors
Maintain a positive, productive workplace environment—clean, organized, and optimized for call center operations
Coordinate schedules, room bookings, onsite events, and team activities
Support leadership with administrative tasks such as reporting, scheduling, and coordination
Ensure compliance with safety protocols and workplace policies
Lead the full onboarding experience for new call center employees, ensuring a smooth and welcoming start
Conduct orientation sessions: company overview, tools, systems, SOPs, expectations, metrics
Partner with leadership to develop training materials, playbooks, and ongoing development programs
Track onboarding progress and training completion
Help maintain a high-quality, consistent training environment as the center scales
Support QA by reinforcing standards, scripts, and performance expectations
Represent the company within the Eugene community as a friendly, proactive liaison
Build relationships with local workforce groups, colleges, job centers, and community organizations
Support local hiring events, career fairs, and outreach activities
Drive initiatives that make the call center a local employer of choice
Help create a positive, community-minded culture within the center
Coordinate volunteer events, local partnerships, and community-building programs
Relevant experience of at least 2 years
Experience in office management, HR coordination, training, retail management, call center support, or similar people-facing roles
Warm, confident communicator who enjoys helping others succeed
Strong organizational and multitasking skills
Comfortable operating independently and taking ownership
Able to thrive in a fast-paced, high-volume environment
Capable of building relationships both internally and externally
Knowledge of training development, community engagement, or call center environments is a plus
Passion for creating a welcoming, inclusive, and productive workplace
The call center operates smoothly day-to-day with minimal friction
New hires are fully ramped on time and feel supported and connected
The workplace culture is energized, organized, and professional
The community views us as a strong local employer and partner
Leadership has a reliable onsite presence to execute plans and support growth
The salary for this role is $52k-$68k
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