Job Description

Virtual Assistant (Orthodontics)

The Virtual Assistant (Orthodontics) will play a key role in supporting our client's practice by handling insurance processing, patient coordination, aligner monitoring, and light marketing and administrative tasks. This position is perfect for someone who excels in a dynamic orthodontic environment and enjoys creative, digital responsibilities such as managing social media or updating the website.

Job Responsibilities

Orthodontic Insurance Management

• Accurately and promptly verify orthodontic insurance benefits
• Submit and monitor insurance claims to ensure timely payment and proper documentation
• Follow up on unpaid or denied claims, addressing and resolving any discrepancies
• Record insurance payments and reconcile financial ledgers as necessary

Patient Communication and Customer Service

• Respond to patient inquiries via email, text, or phone with professionalism and warmth
• Assist with appointment scheduling, reminders, and general administrative tasks
• Keep patients informed with clear updates and maintain effective communication with the in-office team
• Support virtual front desk operations while handling all sensitive information with discretion and confidentiality

Remote Aligner Monitoring

• Review photos submitted by aligner patients through platforms like DentalMonitoring or similar systems
• Identify and flag potential treatment concerns, coordinating with the clinical team when necessary
• Monitor patient compliance, send courteous follow-ups, and maintain accurate progress reports

Light Marketing, Website, and Google Profile Management

• Help manage our Google Business Profile by posting updates, responding to reviews, and keeping business information up to date
• Assist with social media scheduling and engagement across platforms such as Instagram and Facebook
• Make basic website updates like adjusting team details, promotions, or office hours, using WordPress or a similar CMS
• Contribute to digital reputation management by monitoring online messages, comments, and mentions

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