Job Description

• Empower entrepreneurs and engineers with relevant intuitive tools and delightful experiences.
• Customer is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. To enable this we must have a clear, consistent, and simple set of components that designers and developers alike can use.
• We want people who are passionate about creating simplicity in a complex world.
• We are looking for a Contract Senior Product Designer to collaboratively create experiences for Customer users. This role is ideal for designers who excel at transforming complexity into simplicity, particularly around billing and payment systems, and are passionate about crafting user-friendly, relevant, and delightful financial experiences. You will work closely with Product Design, Product Management, and Engineering leadership and the broader team to deliver high-impact design solutions that drive user satisfaction and business goals related to billing and payment flows.
• In this role, you will:
• Spearhead Innovation: Lead the design of intuitive and cohesive billing user experiences that simplify complex processes and make interactions secure and user-friendly.
• Ensure Honesty and Clarity: Create transparent billing solutions that foster trust and ensure users fully understand their financial data, payment methods, and invoicing details.
• Make Things Obvious and Simple: Design interactions that are clear, accessible, and intuitive, allowing users to manage billing processes without unnecessary friction or confusion.
• Create Relevance in Context: Deliver contextually relevant billing experiences for users with varying levels of technical proficiency and financial expertise, addressing their evolving needs.
• Empower Users: Create billing solutions that empower users to control and manage their billing preferences, payment methods, and invoices effortlessly, aligned with Customer's mission of simplifying cloud computing.
• Move DO Fast: Embrace the DO Fast philosophy, ensuring quick iteration and delivery of billing designs, moving efficiently from concept to completion to meet tight deadlines and evolving business needs.
• Do the work: From understanding the user to concepts to prototypes to delivered specs, you'll be responsible for driving a user-centered effort in collaboration with product managers and engineers hitting all the steps of the design process along the way.

• Identify and Act Quickly: Move rapidly from opportunity to concept to design, creating multiple options to maintain momentum.
• Deliver Impact: Lead and contribute to projects that drive significant value for customers and the business.
• Design Complete User Flows: Create complete user flows that address current and future needs.
• Core Team Member: Influence product strategy and execution as part of the product team with Product Managers and Engineers.
• Communicate Clearly: Articulate and exhibit design perspectives and solutions to complex problems.
• Enhance System Integration: Improve design contributions by leveraging system-wide dependencies and technical specifics.
• Collaborate Technically: Work with engineering to resolve front-end issues and enhance product quality.
• Champion Collaboration: Unify and enhance the customer experience by working closely with designers and product teams, fostering a team-oriented environment.
• Monitor Progress: Track team progress, document challenges, and share proactive solutions.
• Lead Cross-Functional Projects: Contribute to significant projects across the company to achieve strategic objectives.
• Engage Company-Wide: Participate in company-wide events like Shark-A-Hack, showcasing skills and contributing to innovative projects.
• Drive KPI Improvements: Hypothesize how design can impact key performance indicators and solve product challenges.
• dvance Design Practices: Implement best practices and introduce industry-leading tools and methods.
• Foster Relationships: Maintain strong cross-functional relationships to ensure seamless collaboration.
• Contribute to Walrus: Collaborate to introduce new elements and share innovations in the design library.

• Strong Craft in UX and UI: Jump in and take action with your strong skills in basic UX and UI principles. Catch the details, make for the user, and let your expertise shine.
• Future-Focused: Shape the future of design at Customer with a deep understanding of modern processes and operational models.
• Experienced and Versatile: Bring relevant experience from similar businesses and work on both broadly defined concepts and narrowly defined, tactical deliverables.
• Dynamic and Engaged: Thrive on engaging with a wide range of projects across the Customer ecosystem.
• T-Shaped Skills: Expertise in various design disciplines, including visual design, development, research, usability testing, and content strategy.
• Effective Communicator and Team Player: Excel in verbal and written communication, work well within a team, combining opinionated perspectives with humility.
• ccessibility Advocate and User-Centric: Prioritize accessible design and understand the needs of both technical and non-technical users.
• Organized and Self-Motivated: Maintain highly developed organizational skills and take full responsibility for your work, knowing when to seek guidance.
• Lifelong Learner and Tech-Savvy: Stay updated with the latest in design systems, continuously pursue learning, and have a keen interest in technical products and their design challenges.
• Stakeholder Savvy and Adaptable: Gain buy-in from multiple stakeholders, keep them informed about impactful changes, and adjust strategies and roles as needed to meet business demands.

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