Job Description

Job Description

Job Description

About HECO

HECO is a leader in maximizing the reliability of rotating equipment. We are in an exciting stage of growth, modernization, and standardization, and we're looking for an energetic, tech-savvy problem solver to help turn our big ideas into real results.

This is not a helpdesk job and not a senior management role - it's a hands-on role for someone with 2–5 years of experience who is ready to step beyond support work and drive meaningful technology improvements. You'll be the technology champion for the company, working closely with internal stakeholders and external partners to deliver innovations that make work simpler, more efficient, and smarter.

Position Overview

The Technology Champion will:

• Bring fresh ideas and energy to solving technology-related challenges.
• Standardize and modernize systems across HECO.
• Implement technology that makes jobs simpler and enables company growth.
• Take ownership of existing systems and make continuous improvements.
• Collaborate with leadership, staff, and vendors to ensure adoption and success.
• Explore and introduce practical uses of AI to boost efficiency and creativity.
• Make technology approachable and easy to use for everyone.

Key Responsibilities

1. Innovation & Problem Solving

• Bring creative, outside-the-box ideas to overcome challenges.
• Identify inefficiencies and translate feedback into actionable projects.

• Identify opportunities for improvement in daily workflows and propose innovative fixes, encouraging a culture of "continuous improvement".

1. Standardization & Modernization

• Create consistent, scalable systems and processes across all locations.
• Evaluate and introduce new tools that are simple, scalable, and effective.
• Simplify workflows by reducing duplication of systems or processes.

1. Technology That Enables Growth

• Select and implement tools that make jobs simpler, more efficient, and smarter.
• Focus on solutions that work for people with varying levels of technical comfort.
• Work with end users to understand pain points and deliver improvements.

1. Ownership & Incremental Improvement of Existing Systems

• Take responsibility for HECO's current technology platforms.
• Make small, incremental improvements that build momentum while long-term solutions are explored.
• Identify underutilized features in current systems and train staff to use them effectively.

• Build relationships with system vendors to ensure HECO gets the most out of contracts and support.

1. Collaboration & Change Leadership

• Partner with leadership, staff, and vendors to move initiatives forward.
• Communicate changes in clear, relatable terms and lead adoption efforts.
• Build trust by being approachable, patient, and supportive during change.

1. Smart & Selective AI Use

• Balance enthusiasm with practicality - ensuring AI helps, not overwhelms.
• Explore and pilot AI tools that improve efficiency and creativity.
• Educate others on practical, accessible uses of AI.

1. Simplicity & Accessibility

• Make technology approachable through clear communication and rollout plans.
• Translate complex systems into simple, easy-to-understand steps.
• Reframe improvements in terms of tangible everyday impact for employees.

Qualifications

Experience & Education

• Bachelor's degree in IT, Computer Science, Business, or related field preferred - but equivalent experience considered.
• 2–5 years of experience in IT, business systems, or project coordination.
• Previous help desk or technical support background a plus - especially if you're eager to grow into a more innovative, project-driven role.

Skills & Attributes

• Excited about AI and emerging technologies.
• Strong communicator, comfortable engaging with all levels of the organization.
• Organized and able to manage multiple projects at once.
• Creative thinker with a problem-solving mindset.
• Relationship builder who enjoys collaboration with both internal teams and external partners.
• Long-term mindset - looking to grow and make a lasting impact.
• Willingness and ability to travel periodically to HECO locations, vendors, and partner sites as needed (estimated 10-15% travel).

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