Role: Senior Director, Call Center Operations
Location: Central Florida (On-site or Hybrid Preferred)
Terms: Direct Hire
Industry: Healthcare | Outpatient Cardiology | Patient Access Operations
Insure Technology is excited to partner with a rapidly growing healthcare organization to identify a highly experienced and forward-thinking Senior Director of Call Center Operations to lead their expanding multisite patient-access center. This is a critical leadership role supporting outpatient cardiac clinics across Central Florida, with a heavy focus on patient triage, scheduling, and care coordination.
This opportunity is ideal for a call center strategist—not someone focused on short-term fixes, but a leader capable of designing new workflows, implementing scalable processes, and building an operational foundation that improves patient experience at every touchpoint.
What You’ll Lead
• Oversee day-to-day operations of a multisite cardiovascular call center supporting triage, scheduling, and patient coordination
• Design and implement standardized processes, call flows, operational KPIs, and performance dashboards
• Build scalable systems aligned with organizational growth, avoiding temporary or reactive solutions
• Partner closely with clinical and executive leadership to align call center operations with clinical priorities
• Analyze call volume trends, staffing models, and technology utilization to optimize engagement and responsiveness
• Lead and mentor supervisors, call agents, and scheduling teams
• Ensure adherence to quality standards, HIPAA compliance, and patient service expectations
What We’re Looking For
• Required: Background leading a cardiovascular or cardiac-focused call center
• Deep experience in patient triage–based call workflows, ideally in an outpatient clinical environment
• Proven track record designing new operational structures, SOPs, and scalable workflow models
• Demonstrated ability to collaborate directly with clinical decision makers, including cardiologists
• Strong change-management capabilities with experience implementing modern call center tools and best practices
Position Details
• On-site or hybrid leadership presence strongly preferred
• Comprehensive benefits package including healthcare, PTO, paid holidays, and 401K
Why This Role Matters
This is a rare opportunity to influence patient access, care quality, and call-center modernization at scale. The organization is growing quickly across Central Florida, and they are seeking a leader who can architect systems—not just maintain them—and who thrives in environments where innovation, structure-building, and operational excellence are top priorities.
...to help put what they have learned in class into action. As an Intern, you may complete various projects and perform administrative duties... ...gas industry. Duties and Responsibilities Operates GIS applications and extensions to perform query and analysis research...
...is your opportunity to drive real transformation. This Product Marketing and GTM Leader will: Unlock the power of OCI with our strategic... ...the OCI products/service footprint. Be the conduit between inbound product teams, engineering, marketing, sales and the customer....
Job Description Job Description Salary: We are looking for a talented Content Creator specializing in video production, editing, and motion graphics to join our creative team. The ideal candidate will have a passion for storytelling through video and be highly ...
...Description The Role Absolutely Ridiculous is looking for a Social Media Manager who combines creative instincts with strategic thinking... ..., effective, and ever-evolving. Collaborate Like Crazy: Work cross-functionally with paid, email, and web teams to align campaigns...
...Epic Beacon Analyst (Proficient or Certified) Required: Proficient or Certified in Epic Beacon application. At least one year experience with build and/or maintenance of the Beacon module. Strong communication skills, written and verbal. Highly organized,...