Job Description

Job Title: ServiceNow Developer

Job Summary:

We are seeking an experienced ServiceNow Developer to design, implement, and support ServiceNow applications and integrations. The ideal candidate will have strong development skills, a deep understanding of ServiceNow architecture, and experience with low-code/no-code solutions. This role involves collaborating with cross-functional teams, gathering requirements, and delivering scalable, maintainable solutions in an Agile environment.

Key Responsibilities:

• Stay current on IT advancements and best practices to automate and modernize systems.
• Customize and configure ServiceNow applications, modules, workflows, and UI.
• Collaborate with other ServiceNow administrators to manage updates, configurations, and requests.
• Work with stakeholders to gather, document, and validate software requirements.
• Identify system deficiencies and recommend practical solutions.
• Ensure consistency of tool configurations across development, staging, testing, sandbox, and production environments.
• Participate in ongoing production support and end-user support.
• Translate business and technical requirements into functional ServiceNow solutions.
• Collaborate with Scrum Masters, business, and IT teams to support ongoing configuration, implementation, and platform enhancements.
• Design and build ServiceNow applications and integrations, adhering to best practices, architecture standards, and Agile methodologies.
• Maintain project momentum, ensuring development stays on track while collaborating with engineers, analysts, and other team members.
• Follow and maintain documentation standards and apply UI/UX requirements as needed.
• Employ best practices for version control, continuous integration, and continuous delivery (CI/CD).
• Develop post-MVP applications, including configuration, coding, unit testing, and technical documentation.
• Conduct code reviews and provide technical guidance to development teams.
• Utilize programming languages such as JavaScript, HTML, CSS, XML, and others; proficiency in Java, Python, or C++ is a plus.
• Apply knowledge of the full software development life cycle (SDLC), from sprint planning to deployment and maintenance.
• Perform other duties as assigned.

Minimum Qualifications:

• 7+ years of ServiceNow experience, including at least 3 years as a ServiceNow developer supporting low-code/no-code development.
• Strong understanding of ServiceNow architecture, core concepts, and ACLs.
• Hands-on experience with ServiceNow components such as Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, and Self-Service Portal.
• Experience with full SDLC, including analysis, design, coding, testing, and production deployment.
• Proficient in JavaScript, HTML, CSS, XML.
• Active Secret Clearance.
• Strong communication skills with the ability to interact across all organizational levels.
• Problem-solving mindset with innovative thinking.

Education & Certifications:

• Bachelors Degree or equivalent experience.
• ServiceNow System Administration (CSA) certification required.

Preferred Qualifications:

• ITIL v3 Foundations certified; advanced ITIL certifications a plus.
• Experience with ServiceNow scripting and advanced customizations.

We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.

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