Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier. At Core Sound Imaging we value every employee's contribution and care about providing the best product and service.
Job Summary
Core Sound Imaging is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join our team, specializing in medical imaging software solutions. The Senior Technical Support Specialist will lead the resolution of complex technical issues across hardware, software, and network systems by conducting in-depth troubleshooting, research, and diagnostic analysis. In this role, you will serve as a key technical resource for resolving complex issues, supporting end-users and healthcare professionals, and ensuring optimal performance of our imaging systems in clinical environments.
You will collaborate closely with cross-functional teams, including engineering, product management, and clinical applications specialists, to deliver timely resolutions, contribute to product improvements, and enhance the overall customer experience. This position requires strong problem-solving abilities, deep technical knowledge of imaging modalities (such as PACS, RIS, DICOM, HL7), and a commitment to excellence in healthcare technology support.
Key Job Responsibilities
Education & Experience
Equivalent to completion of 4 years of college-level coursework in computer science, a minimum of 5 years of technical support experience, information technology or a related field and experience sufficient to successfully perform the essential duties of the job as listed above.
Preferred Skills & Experience
Must be willing to work a shift that ranges from 9:00am to 8:00pm.
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