Job Description
ABOUT THE ROLE
Provides timely and accurate tickets to customers, ensuring the smooth flow of traffic across the scale. Assists in the coordination of truck dispatch orders to ensure maximum efficiency of trucking. Proactively sells to specific customer segments, administers key sales systems and processes, and provides sales support to the sales team in the Market Area. Helps achieve sales targets to assigned segments through proactive prospecting over the phone, internet and responding to customer inquiries. In addition, provides support, provide support both in person and remotely to other Scales. Coordinates the clearing sales order transactions.
WHAT YOU'LL ACCOMPLISH
• Coordinates truck dispatch to jobs with orders received from Dispatch Office and operates computer to produce appropriate customer tickets. Verifies tickets for numbers, date and time accuracy. Collects COD money and properly records it.
• Sends transaction register and ticket copies to main office on daily basis. Transfers all files and tickets transfer files at least twice daily. Ensures all delivery tickets are signed by drivers on FOB orders before they leave the plant. Answers phones and takes accurate messages for others in their absence.
• Tares' trucks (empty weight) on weekly basis and records as appropriate as well as maintains accurate records of tons sold by product.
• Maintains product knowledge necessary to answer customer questions. Performs housekeeping duties to ensure that scale house is clean and orderly. Assists Plant employees as required. Performs other administrative duties as assigned.
• Willing and able to cover scales at other plants (including an occasional Saturdays).
• Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
• Perform site specific inductions of all visitors at our sites.
• Customer inquiries and complaint resolution. Gather all information required for sales to make a decision on billing errors, NOADS.
• Work as a liaison between sales, AR, credit, collections, quality control and the front end to coordinate sales system related functions.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
WHAT WE'RE LOOKING FOR
Education: High School Diploma or GED
Field of Study Preferred: N/A
Required Work Experience: 1+ years of customer service, related coordinator role or construction industry preferred.
Travel Requirements: may require local travel to other facilities to provide support, as needed.
Additional Requirements:
• Successful candidates must adhere to all safety protocols and proper use of Amrize Approved Personal Protection Equipment (PPE), including but not limited to respirators. Employee that are required to war respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.
WHAT WE OFFER
• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day
BUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Job Tags
Hourly pay, Work experience placement, Work at office, Local area, Remote work, Flexible hours, Saturday,