Job Description

Vaco is hiring an experienced Salesforce QA Tester for a direct hire opportunity based in the Cincinnati area .

***This position requires working onsite in the office in Cincinnati, OH (no remote work)

The Salesforce QA will support Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service. This role combines hands-on QA ownership, user enablement, and cross-functional collaboration within a dynamic, growing organization.

Key Responsibilities:

Quality Assurance

• Lead QA efforts for Salesforce updates across Sales Cloud, Service Cloud, and Field Service.
• Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation.
• Coordinate and execute end-to-end UAT for new releases, field service configurations, and mobile app updates.
• Validate data integrity and relationships across key Salesforce objects such as Work Orders, Service Appointments, and Maintenance Plans.
• Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms).
• Partner with IT Product Owners and other team members to verify acceptance criteria and resolve issues before deployment.

End-User Training & Enablement

• Design and deliver engaging training programs for office and field technician users.
• Create user guides, quick-reference materials, and instructional videos.
• Host hands-on sessions for technicians, coordinators, and managers focused on Field Service Mobile, Work Orders, and scheduling workflows.
• Translate technical release notes into clear, user-friendly updates.
• Track adoption metrics (logins, feature usage, error rates) and adjust training as needed.
• Serve as a Salesforce subject matter expert, helping users troubleshoot issues and sharing feedback with IT.

Cross-Functional Collaboration

• Partner with business stakeholders to define test cases that reflect real-world operations.
• Collaborate with IT on solution design to ensure functional alignment with user needs.
• Participate in release management cycles - from sandbox testing to production validation.
• Identify ongoing training opportunities based on QA findings, support tickets, and system enhancements.

Qualifications

• 3+ years of hands-on Salesforce experience (Field Service experience strongly preferred).
• Strong knowledge of Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model.
• Proven experience managing QA and UAT processes in Salesforce environments.
• Excellent communication and documentation skills - able to explain technical updates clearly to end users.
• Familiarity with Jira and Agile project methodologies.

Preferred:

• Salesforce Administrator certification
• Experience with test automation tools

Desired Skills and Experience

QA, QA Tester, Software Tester, CRM, Salesforce, Salesforce Admin, Salesforce Administration, Salesforce Administrator, Test Automation, QA Automation, Automation QA, Automation Tester, APEX, Sales Cloud, Service Cloud, Field Service, Sandbox, Testing, Tested, Tester, Salescloud, servicecloud,

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