Job Description

Job Description

Job Description

South Shore Generator is a family-owned, continually growing company specializing in the sales, maintenance, and repair of emergency standby generators throughout Eastern Massachusetts, Rhode Island, Cape Cod and the Islands. We pride ourselves on honest values, technical expertise, and service our customers can rely on.

We are seeking a detail-oriented and highly organized Sales Operations & Client Support Coordinator to support our sales team in achieving quarterly and annual targets. This role is critical to coordinating new equipment sales, installations, inventory management, and client communication within a generator and power systems environment.

The ideal candidate thrives in a fast-paced, service-driven business and excels at managing sales orders, schedule coordination, inventory and customer relationships from initial account setup through delivery and follow-up.

Key Responsibilities

• Support the sales team in meeting quarterly and annual sales goals
• Coordinate all aspects of new generator and equipment sales, from account setup to customer and vendor scheduling
• Serve as a key point of contact for new and existing customers, vendors, distributors, and manufacturer representatives
• Maintain clear, professional communication to resolve complex sales and inquiries
• Provide weekly sales updates to management and the sales team, including order status and pipeline activity
• Enter, update, and maintain accurate sales orders and customer data in company systems (including Sampro and vendor portals)
• Monitor inventory levels and open orders to ensure equipment availability and on-time delivery
• Maintain accurate inventory records and floor plan accounts
• Coordinate internally with service,  operations, and accounting teams to ensure seamless order execution
• Represent the company  professionally with customers, manufacturers, and vendors

Required Skills & Qualifications

• Ability to work independently while collaborating across departments
• Proficiency with computer systems, databases, and order management platforms
• Experience in a service-based, equipment, construction, or industrial environment preferred
• Familiarity with generators, power systems, or related equipment is a plus
• Core Competencies:
  • Exceptional organization and ability to manage multiple priorities and deadlines at once.
  • Strong attention to detail and accuracy in data entry, scheduling, and documentation.
  • Excellent problem-solving and critical-thinking skills; able to “think outside the box” to efficiently       and effectively resolve situational challenges.
  • Clear, professional verbal and written communication skills with customers, vendors, technicians,       and co-workers.

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