We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.
If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.
Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.
Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.
Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.
Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Previous customer service or support experience is preferred.
Strong written and verbal communication skills.
Calm under pressure and solution-focused.
Comfortable using online tools, booking platforms, and CRM systems.
Self-motivated and able to manage time efficiently in a remote setting.
Passion for helping others and an interest in travel.
Bilingual is a plus, but not required.
100% remote — work from home or while traveling.
Flexible scheduling with part-time or full-time options.
Travel discounts and perks through industry partnerships.
Supportive team environment with training provided.
...autonomously, in a virtual environment, and within typical call center metrics and constraints. Responsibilities: Attains... ...operating hours-including the possibility of working a late-night-only shift. To support our team members working later hours, we offer an...
...Job Description Job Description McNees Wallace & Nurick LLC is seeking an Associate to join our growing Public Finance and Government Services Group in our Radnor, Harrisburg, or Lancaster Pennsylvania locations. McNees Public Finance and Government Services...
...current driving license and clean driving record ~ Tech savvy -- youre comfortable using a smartphone and apps Fill out the form below to indicate your interest in becoming a driver for Dropoff! All fields are required. Powered by JazzHR qyFmqZBIWr...
Job Description Role Overview We are looking for a Welder/Fabricator to Support our Advanced Material & Chemicals division in Rochester, NY. As a Welder/Fabricator, you will be responsible for the following job functions: Must be capable of setting up and operating...
...run mechanical and negative checks before initiating the Auto Process (Cutting Instruments) . With gauges and fixtures in hand, you monitor... ...improvement and regulatory compliance. What youll do Operate automated equipment for the Auto Process (Cutting Instruments)...