We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.
If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.
Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.
Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.
Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.
Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Previous customer service or support experience is preferred.
Strong written and verbal communication skills.
Calm under pressure and solution-focused.
Comfortable using online tools, booking platforms, and CRM systems.
Self-motivated and able to manage time efficiently in a remote setting.
Passion for helping others and an interest in travel.
Bilingual is a plus, but not required.
100% remote — work from home or while traveling.
Flexible scheduling with part-time or full-time options.
Travel discounts and perks through industry partnerships.
Supportive team environment with training provided.
...attracting, and securing top talent to meet the organization's staffing needs. Your efforts will directly impact the company's operational... ...roles. Maintain strong relationships with staffing agencies and external partners to support contract recruitment efforts....
...Mobile Phlebotomy Services Company and is now expanding our services to include mobile medical services including Covid 19 and Flu vaccinations. Our goal is to become a boutique specialty mobile medical services provider and to build an all-star team of qualified...
Title: Household Assistant & Housekeeper (w/ Light Meal Prep Support) Location: Century City, CA 90067 Employment Type: Part-time (15 hours/week) Proposed Start Date: ASAP Compensation: $3540/hour based on experience Requirements: Maintain a smoke free...
...manage GoodLeaps social media personality and presence across all relevant platforms, will assist in building brand awareness and amplify our work by driving engagement with target audiences. This role will require a deep understanding of social media trends and platforms...
...Description We are looking for an experienced and detail-oriented Paralegal to join our Complex Litigation team in our offices in Seattle... ...11 paid court holidays, free parking when onsite (role can be remote after onboarding), 401K, profit sharing, wellness stipend, and...