Job Description

Job Description

Job Description

About Shafnisky Electric, Inc.

At Shafnisky Electric, Inc., we’re not looking for someone who wants “just a job.” We’re looking for someone who wants to be part of a company they’re proud to represent and who genuinely looks forward to coming to work each day. Our office team plays a critical role in shaping how customers experience our company. When customers call, we want them to feel heard, understood, and confident that they’ve chosen the right contractor — never rushed, never pressured.

This role helps shape our customer experience and brand voice in a meaningful way. We’re looking for someone who can guide customers thoughtfully and consultatively, helping them understand why Shafnisky Electric may be the best fit for their needs — without being “salesy” or high-pressure. Building relationships, earning trust, and creating brand loyalty is the goal. For customers who have the time and want to talk, we value conversation, connection, and clarity. For those who are busy, we respect their time and meet them where they are.

We are a technology-forward company that embraces continuous improvement. The right person will be comfortable using technology, CRM systems, and AI tools, and will be given latitude to research, recommend, and help implement better ways of working. Accuracy and professionalism matter here — we’re looking for someone who naturally proofreads communications, pays attention to detail, and understands how to customize our message so each customer feels valued and well cared for.

Shafnisky Electric has been in business for 37 years and is entering an exciting growth phase. We’ve worked hard to improve our company culture, strengthen internal systems, and position ourselves to become the premier electrical contractor in our market. This role offers real opportunity for growth and expanded responsibility, with the potential to develop into a leadership or Office Manager position. Whether you bring solid experience or are a rising professional ready to grow, we’re looking for someone who wants to invest in a long-term career and grow alongside us.

This role is best suited for someone who takes personal pride in their work and sees their position as a long-term opportunity to make a real impact — not simply completing tasks, checking boxes, or watching the clock.

Position Summary

The Office & Technology Coordinator supports the Administrative & Finance Manager in overseeing the daily financial and administrative operations of Shafnisky Electric, Inc. This role is essential in maintaining accurate financial records, improving office processes, and helping implement organizational systems such as Zoho CRM. This position also plays an important role in supporting customer communication and overall office efficiency.

The ideal candidate is detail-oriented, tech-savvy, organized, and able to balance financial responsibilities with administrative and customer-facing support. They should be comfortable thinking critically about processes, communicating professionally with customers, and embracing AI tools and new technologies to continually improve office efficiency.

Key Responsibilities

Financial Coordination

• Assist with accounts payable, including verifying vendor bills entered by staff.
• Support bank and credit card reconciliations, preparing reports for management review.
• Maintain accurate financial records in QuickBooks Desktop Enterprise.
• Help ensure proper job costing and expense coding.
• Communicate with vendors regarding statements, discrepancies, and payment status.

Office Systems & Process Improvement

• Work with the Administrative & Finance Manager to streamline and document office procedures.
• Assist with learning and implementing CRM systems to improve workflow efficiency.
• Research, recommend, and help implement new technologies, including AI tools, that enhance office productivity.
• Maintain organized digital filing systems.
• Collaborate with Operations and Office staff to ensure consistent processes across the company.

Administrative & Customer Support

• Provide backup for daily office tasks, including phones, emails, and customer support.
• Assist with scheduling estimates, preparing proposals, and customer communications.
• Help guide customers through the early stages of working with Shafnisky Electric in a consultative, relationship-focused manner.
• Enter credit card transactions and perform occasional data entry in QuickBooks.
• Support leadership and field teams during busy periods or staff absences.

Qualifications

• Minimum 3 years’ experience in an office, administrative, or accounting support role (construction or service industry experience preferred).
• Experience with QuickBooks Desktop Enterprise or similar accounting software.
• Experience using CRM platforms (Zoho preferred) and ability to optimize workflows within them.
• Comfortable embracing AI tools and new technologies to improve efficiency and accuracy.
• Strong research skills with the ability to evaluate, recommend, and implement new office technologies.
• Strong computer skills and willingness to learn new systems.
• Excellent organizational, multitasking, and communication skills.
• High accuracy and attention to detail with confidential information.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must complete and pass a typing test to demonstrate sufficient keyboard accuracy and speed.

Ideal Candidate Attributes

• Detail-oriented & process-driven: enjoys structure, documentation, and accuracy.
• Tech-forward: comfortable learning and implementing office software.
• AI-friendly & tech-curious: embraces AI tools and emerging technologies to streamline work.
• Collaborative: supports existing staff, works well across departments, and does so without overstepping others’ roles or responsibilities.
• Professional & dependable: maintains accuracy, composure, and strong communication in a fast-paced environment.
• Growth-minded: excited to support company expansion and take on increasing responsibility over time.

How You’ll Succeed Here

• Build strong customer relationships: Be the trusted voice that customers rely on, making them feel heard, valued, and confident in choosing Shafnisky Electric.
• Own your role: Take pride in your work, anticipate needs, and follow through on every detail — from proposals to communications.
• Embrace technology: Leverage CRM systems, AI tools, and other office technologies to streamline workflows, improve accuracy, and enhance the customer experience.
• Think critically and proactively: Identify opportunities for improvement, research solutions, and implement ideas that make the office run smoother.
• Communicate clearly: Ensure all messages, proposals, and documentation are professional, accurate, and tailored to each customer.
• Invest in growth: Learn, adapt, and grow with the company, contributing to our culture and long-term success while preparing for future leadership opportunities.

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