Job Description

Responsibilities

• Supports major IT systems incident management processes and resolutions.
• Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
• Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
• Supports documentation and chronology of events during incident management conference calls.

Qualifications

• Incident Management
• Effective communication (written and verbal)
• Respond with a sense of urgency
• Process oriented
• Technically inclined across multiple IT platforms.

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