Live Chat Support Agent Job at appraisals phoenix & estates llc, New York, NY

T1ZYWUFKY1NVSU1OZ1dwVCtnUHlITTFmZFE9PQ==
  • appraisals phoenix & estates llc
  • New York, NY

Job Description

Title: Live Chat Support Agent

Experience Range: 0 - 0 Years

Compensation: 0 - 0 /

Employment Type: Full-time

Minimum Education: Bachelors

Domain Experience: Customer Support, Live Chat Support

Roles and Responsibilities:

- Respond to incoming customer inquiries via live chat in a timely and professional manner

- Assist with product/service questions, order tracking, account issues, and basic troubleshooting

- Provide accurate, clear, and concise information to customers

- Escalate complex or unresolved issues to the appropriate departments

- Document customer interactions and feedback accurately in internal systems

- Meet performance metrics such as response time, customer satisfaction, and chat handling volume

- Maintain up-to-date knowledge of products, services, and company policies

Other Skills: Written communication, Grammar, Spelling, Chat platforms, CRMs, Typing speed, Customer support, Issue resolution, Order tracking

Key Notes: The role requires excellent written communication skills, experience or comfort with chat platforms and CRMs, and the ability to multitask in a remote environment. Typing speed and prior customer support experience are advantageous but not mandatory. Flexible shift availability with day and night options is important.

Job Tags

Full time, Remote work, Flexible hours, Night shift,

Similar Jobs

Wolverine Worldwide

Seasonal Temporary Store Associate - Merrell Job at Wolverine Worldwide

We are looking for someone who is responsible, reliable, service oriented and likes to have fun while they work. At Wolverine Worldwide, our Sales Associates are called upon to provide customers with superior service and to create an atmosphere within the store conducive...

ZipRecruiter

Technical Writer Job at ZipRecruiter

 ...Experience and qualificationsBA degree in Technical Writing, English, Journalism, a related writing-oriented field, or equivalent practical...  ...working with CLI and Linux-like OS is a plusRole is open to remote candidates; however, Ideal candidates would be local to Palo... 

Delta Dental

Senior Software Engineer (San Francisco) Job at Delta Dental

 ...Assist in structuring the COE processes around intake, governance, etc., under the guidance of a development manager. Develop RPA using UiPath, establish best practices, roadmaps, reusable components, and governance, while mentoring newer developers. Collaborate with... 

Greensboro Country Club

Tennis Pro Shop Attendent-Part Time Job at Greensboro Country Club

 ...Tennis Pro Shop Attendant-Part Time Looking for a hardworking college student with outgoing personality and good phone skills. Providing a professional attitude and appearance. Part time job duties include front desk member service, phone answering, online court reservations... 

Cogent Talent Solutions

Marketing Manager Job at Cogent Talent Solutions

 ...Marketing Manager Greensboro, NC Professional Services Marketing / Full Time / On-site The objective of the position is to create...  ...analytics for SEO integrity, campaign performance and overall online presence and ranking. This position will also oversee the website...