Job Description

Human Resources Generalist - Recruiting Focus

Intake Solutions of America ™

A Legal Services Engagement Center Designed By Lawyers For Lawyers To Enhance Our Client Firm's Brand And Turn Leads Into Cases

At Intake Solutions of America (ISA), we believe that access to justice begins with a compassionate conversation. We're building a Team of professionals who embody our values of Experience, Engagement, and Excellence, and we're looking for a Human Resources Generalist to help us grow that Team.

As our Human Resources Generalist, you'll be the driving force behind our talent acquisition efforts. You'll manage the full recruitment lifecycle, from job postings to onboarding new hires, and support broader HR functions including benefits, compliance, and employee Engagement. As a Team Member at ISA, you will Engage with ISA Teammates in ways that project Respect, Accountability, Collaboration, and Shared Success.

Key Responsibilities

Recruitment & Hiring (Primary Focus)

• Lead end-to-end recruiting: job postings, applicant tracking, sourcing, screening, interviewing, and offer letters.
• Collaborate with hiring managers to create job descriptions.
• Manage job board postings and optimize applicant flow.
• Coordinate interviews and ensure timely communication with candidates.
• Request background checks and manage pre-employment documentation.

Onboarding & Orientation

• Deliver engaging new hire orientations that reflect ISA's brand and culture.
• Partner with department managers to ensure smooth onboarding and training.

HR Administration

• Maintain accurate employee records and ensure compliance.
• Assist with benefits administration and open enrollment.
• Support audits and generate HR reports.
• Serve as a resource for employee questions on policies and benefits.
• Assists in the implementation of company policies.

Employee Relations & Support

• Help coordinate employee communications, Engagement activities, and recognition programs.
• Support performance management and training initiatives.

Special Projects

• Contribute to HR initiatives such as wellness programs and Team-building events.
• Take on additional tasks assigned by HR leadership.

Who You Are

Your Background:

• College degree in Human Resources, Business Administration, or related field is preferred.
• 2+ years of HR experience, with a strong emphasis on recruiting.
• Human Resources Certification (PHR, SHRM-CP) is preferred.
• Experience recruiting for a contact center or high-volume customer service roles is highly desirable.
• Proficiency in Microsoft Office and HRIS/ATS systems.
• Knowledge of employment laws and best practices.
• Commitment to diversity, equity, and inclusion.

Skills You Bring

• Exceptional interpersonal and customer service skills.
• Sound judgment and discretion with confidential information.
• Detail-oriented, organized, and results-driven.
• Strong presentation and public speaking abilities.
• Collaborative Team player with a service-first mindset.
• Tech-savvy with experience in HRIS platforms and benefits administration.

Why Join ISA?

Our Culture

A supportive, inclusive environment built on Teamwork, Transparency, and Shared Success. Daily commitment to Engagement, Experience, and Excellence.

Growth & Development

Ongoing training, mentoring, and professional development opportunities.

Compensation & Benefits - Supporting your professional and personal wellbeing:

• Competitive Pay.
• Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for Employee-Only coverage).
• Dental Plan Option.
• Virtual Healthcare Access.
• Health Savings Account and Flexible Spending Account Options.
• 401k plan with an employer match.
• Disability Insurance Options (with employer-paid Long-Term Disability).
• Life Insurance Options (with employer-paid Basic Life Insurance).
• 11 Employer-Paid Holidays.
• Employer-paid Employee Assistance Program.
• Employer-paid Benefits Assistance/Advocacy Program

Ready to make a meaningful impact?

Apply today and help us build a Team that brings Experience, Engagement, and Excellence to every aspect of what we do. Come join a dynamic Team that is built upon Collaboration, Respect, Accountability, Human-Centered Leadership and Shared Success.

Intake Solutions of America is an equal opportunity employer committed to workplace diversity and inclusion.

#ISAJOBS

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