Job Description

Job Description

Job Description

Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of customer service and responsiveness to the needs of individuals, families, businesses, and organizations served by the Farm.

1. Responsible for merchandising and sales of all farm plant and garden related products in coordination with Greenhouse (GH) Operations Manager and Co-Garden Center Assistant Manager. Provides courteous and attentive customer service and leads staff in same. Handles customer concerns and problems. Works to maximize sales through product display, product quality and mix, and by providing the highest level of customer service.
2. Leads by example in all areas of plant maintenance such as watering, potting, container filling, and weeding. Responsible for crop protection techniques and the ability to recognize, diagnose, and properly treat plants. Distributes biological insects. Receives pesticide training and may mix and apply chemicals and fertilizers, as needed, under the Greenhouse Operations Manager’s supervision. Maintains greenhouse environmental controls through venting, temperature control, heating, irrigation and shading.
3. Supervises, trains and schedules seasonal garden center staff.
4. In coordination with GH Operations Manager, oversees pricing, packaging, displaying, stocking and signage for garden center products. Attends trade shows and reviews publications to ensure product mix is up to date with current customer interest and demand.
5. Assists in receiving wholesale plant products in coordination with the receiving department. Performs monthly inventory checks.
6. Coordinates with GH Operations Manager to research and select plants to be grown or purchased, including communicating stocking needs, product availability, and any product or customer-related problems.
7. May assist with or oversee Farm special events and programs, such as Daffodil Show, School Field Trips and other events that may take place in the Garden Center.
8. Motivates and works with other garden center staff to maintain the cleanliness of the garden center display and surrounding areas. This includes recycling, sweeping, trash removal, and any other activity necessary to maintain a tidy, clean environment.
9. Stays calm and positive in the face of pressure and creates an environment of trust and goodwill. Leads team in an inclusive manner while recognizing individual needs and skills when delegating and training.

Other Responsibilities:

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore, required.

Position Requirements:

Bachelor’s or Associate’s Degree in horticulture or equivalent experience and/or one to two years’ progressive experience in retail management and sales preferred. Must demonstrate excellent communication, organizational, leadership skills, the ability to prioritize responsibilities effectively with a positive attitude. Knowledge of Microsoft Word and Excel, required. Must be able to operate equipment such as forklift and pallet jack, which can be trained. Must be able to lift up to 50lbs and stand for extended periods and work weekends. This position involves both inside and outside work in both hot and cold weather. During seasonal peaks, work requirements may necessitate long hours including early starts and late finishes.

Reports to:

Greenhouse Operations Manager

Supervisory Scope:

1-8 direct

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