Job Description

Enrollment Services Representative

The Enrollment Services Representative is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service. The Enrollment Services Representative will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining appropriateness of candidates for enrollment. The Enrollment Services Representative will follow up with both interviewed and enrolled students through to matriculation. The Enrollment Services Representative works primarily with students interested in core programs, which typically start every 5 to 6 weeks and can include onsite, blended, and fully online certificate and degree programs as well as degree completion programs.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Bachelors degree preferred.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Prior Enrollment Services/Admissions or non-durable sales experience a plus.
• Superior organizational, problem solving, multi-tasking and time management skills.
• Excellent interpersonal, written and oral communications skills required.
• Proficiency with Microsoft Office Suite Outlook, Word, Visio, Excel and PowerPoint

This is 100% on campus, no remote or hybrid schedule available. Must be available Monday - Thursday between the hours of 8:00 - 8:00 and Fridays 8:00 - 5:00 p.m. Temp to hire opportunity.

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