Job Description

Job Description

Job Description

A day in the life

You start your week based out of Montgomery, IL, 60538. A flight takes you to a customer where a 1980s-era EDM sinker needs a precision calibration. By mid-morning, you have the cabinet open, tracing electrical schematics, meter in one hand and O-scope in the other. You isolate a fault, swap components, re-terminate a harness with clean solder work, and bring the machine back up. After lunch, you run preventative checks, dial in parameters, and confirm compliance with Nuclear & Aerospace Standards. Before you leave, you brief the customer, update service records and inventory, and catch a late flight to tomorrow’s install. This is service done right—and you are the face of the company.

• Install, maintain, and repair EDM equipment across generations, from legacy 1980s models through today’s platforms.
• Diagnose and resolve electrical, mechanical, and control issues to minimize downtime for customers.
• Perform routine inspections, preventative maintenance, and detailed calibrations to meet Nuclear & Aerospace Standards.
• Document service calls, repairs, parts usage, and site inventories with accuracy.
• Communicate clearly with clients to understand needs and deliver exceptional support.
• Collaborate with teammates and leadership to refine processes and elevate customer satisfaction.
• Stay current on industry developments, tools, and software to continuously improve field outcomes.

• Home base: Montgomery, IL, 60538.
• Travel: 75%–90% across the United States to customer facilities.

• High school diploma or equivalent; a technical degree or certification is preferred.
• Proven experience as a Field Service Technician or in a comparable service role.
• Strong hands-on electrical and mechanical troubleshooting capability.
• Excellent communication and interpersonal skills; able to work independently and manage time well.
• Valid driver’s license and willingness to travel frequently to client sites.
• Fluency with diagnostic tools including multimeter, oscilloscope (O-scope), and supporting software.
• Ability and interest in learning PLC programming software and related environments.

• Electrical schematics interpretation
• Soldering
• Electrical installation
• Electrical troubleshooting and repair
• Troubleshooting industrial automation equipment
• Electrical and electronic systems fundamentals

• EDM machine (sinker)
• EDM drilling machine
• Multimeter
• Programmable Logic Controller (PLC)

If you love solving complex problems, enjoy cutting-edge technology, and want to make a real impact in customers’ operations, this role was built for you.

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