Job Description

Director of Legal Operations

• Location: Phoenix, AZ
• Work Model: Hybrid (3 days in-office / 2 days remote)
• Salary Range: $120K $135K + 15% bonus
• Reports to: General Counsel
• Direct Reports: 4
• Comprehensive Benefits Package

The Director of Legal Operations is responsible for enhancing the operational efficiency of the Legal Department by overseeing and optimizing workflows, technology systems, processes, and reporting. This role serves as a trusted advisor to the General Counsel and a collaborative partner across the organization.

Responsibilities

Operational Leadership

• Oversee legal support staff managing day-to-day operations, ensuring seamless workflows among attorneys, contract managers, and paralegals.
• Evaluate current processes to identify efficiency opportunities.
• Develop and implement business processes aligned with credit union objectives.

Technology Management

• Own and manage legal technology tools to automate workflows and improve performance.
• Support implementation, deployment, and consistent use of the legal tech stack (e.g., Streamline, Ironclad, Safari, Legal Tracker).
• Lead evaluation and selection of new systems; develop training and support for legal team members.

Reporting

• Use data analytics to monitor performance metrics, trends, and areas for improvement.
• Assist the General Counsel in developing reports that provide measurable insights into departmental priorities, value, and opportunities.

Financial Oversight

• Manage relationships with outside counsel to ensure effective billing practices and budget alignment.
• Oversee departmental budgeting, including forecasting, invoicing, and expense tracking.
• Provide recommendations for cost optimization and budget efficiency.

Collaboration & Training

• Partner with cross-functional teams (Finance, IT, and others) to align legal operations with broader business goals.
• Develop training materials and conduct sessions to educate internal stakeholders on legal processes, tools, and best practices.
• Foster strong interdepartmental relationships, promoting trust, open communication, and a client-service-oriented approach.

Strategic Support

• Serve as a key advisor and operational partner to the General Counsel.
• Lead change management initiatives to support the adoption of new processes and technologies.

Other Duties

• Perform additional job-related responsibilities as assigned.

Requirements

• 8+ years of experience in operations, process improvement, and/or workflow optimization, including 5+ years in Legal Operations or legal department support.
• 5+ years of leadership experience in any industry.
• Bachelors degree preferred but not required.
• Equivalent combination of education and experience accepted.

Required Skills & Abilities

• Proven success in leading process improvement initiatives, managing budgets, and optimizing team performance.
• Strong understanding of legal processes, including contract management and regulatory compliance.
• Experience managing contract management and legal technology systems.
• Exceptional organizational skills and attention to detail.
• Demonstrated ability to manage budgets, oversee invoicing, and implement cost-saving measures.
• Excellent interpersonal and communication skills; ability to collaborate across teams and build relationships at all levels.
• Experience leading projects and change management initiatives in legal or corporate environments.
• Proactive, problem-solving mindset with a passion for operational excellence.
• Proficiency in data analytics.

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