Job Description

Job Title: Desktop Support Analyst
Location: Big Rapids MI 115 North Michigan Avenue
Job Type: Contract
Duration: 6 months


Pay Rate - $28 - $30/hr on W-2 (No 1099 or C2C)


Job Summary:
Our client is seeking a Desktop Support Analyst who will be responsible for providing 2nd and 3rd level technical support for the end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, and a multitude of software applications, including but not limited to, all Microsoft Office products.


Key Responsibilities:

• Provide senior-level day to day support for the end users in regards to their hardware and software needs and applications.
• ssist the end user in a timely resolution of any issues they may have regarding software and or hardware problems.
• Document and record procedures for new hardware and software.
• Configure, deploy and support Blackberry's, Windows Mobile Devices, Android, and iPhones for all users.
• Work with Configuration Management systems servers such as SCCM & Altiris; maintain Universal Computer image and Software Packages.
• Monitor and report on Software/Hardware compliance and administer software updates and patch management for desktop environment.

Required Qualifications:

• In-depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, device drivers, and associated peripherals
• In-depth knowledge of the Microsoft Office suite of applications, Word, Excel, PowerPoint, Outlook; ability to configure and troubleshoot email clients such as Microsoft Outlook
• In-depth knowledge of Active Directory administration.

The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.


Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws. #IND

Job Tags

Contract work, Temporary work, Work at office, Local area,

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