Job Description

Join to apply for the Customer Success Manager role at OneText

Join to apply for the Customer Success Manager role at OneText

This range is provided by OneText. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $115,000.00/yr

About OneText

OneText sits at the intersection of payments, AI, and marketing. We make shopping as effortless as replying to a text - literally. E-commerce brands use our text-to-buy payments and sales concierge to drive up to 30% more revenue , replacing conventional SMS marketing with two-way conversations that delight customers and inspire purchases.

Were backed by top-tier investors like Y Combinator, Coatue, Citi Ventures, Khosla Ventures , and the founders of Warby Parker, Allbirds, Harrys , and even Matt Bellamy , lead singer of Muse.

The Role

As a Customer Success Manager at OneText, youll own relationships with a portfolio of fast-growing ecommerce brands. From onboarding to renewal, youll guide customers through their journey, driving product adoption, surfacing insights, and helping them unlock the full value of our platform.

Youll work closely with product, engineering, and sales in a collaborative, fast-paced environment where your input shapes both the customer experience and the future of the company.

What Youll Do

Customer Success & Strategy

• Manage the full lifecycle for your customers - onboarding, adoption, success, and renewal
• Act as a trusted advisor, providing strategic guidance and best practices
• Monitor customer health, usage, and engagement to identify risks and growth opportunities

Advocacy & Enablement

• Champion the voice of the customer internally
• Collaborate with product and engineering to prioritize feedback and shape the roadmap
• Develop customer champions for case studies, references, and testimonials

Process & Scale

• Help refine CS workflows, automation, and playbooks
• Contribute to scalable content (webinars, how-tos, onboarding guides, etc.)
• Embrace scrappy solutions to deliver value quickly

What Were Looking For

• Customer Success experience in SaaS or tech (youve managed accounts, driven adoption, and owned retention or expansion goals)
• Experience working in a fast-paced startup or high-growth environment
• Strong business acumen - you can understand a customers business and align solutions to their goals
• Self-starter mindset - proactive, organized, and comfortable navigating ambiguity
• Bonus points for:
• Familiarity with CS tools (e.g., Salesforce, Vitally, Pylon)
• Background in e-commerce, fintech, or SaaS
  

Why Youll Love It Here

• Real Impact - Your work directly helps ecommerce brands grow
• Collaborative Team - High trust, no egos, and a best idea wins culture
• Fast Growth, Real Ownership - Were small and growing fast. Your ideas matter.
• Remote-first - Work from anywhere in the U.S., or join us in San Francisco
• Great Benefits - Health, vision, dental, and untracked PTO

Why You Shouldnt Join

• Its a lot of work, and theres no set playbook yet. If that sounds overwhelming, this role is not for you.
• If you prefer a highly structured and predictable work environment. Things change constantly here. Things move quickly here, and priorities can shift.
• If youre not the type to step up, take charge, and say, Ill own this, figure it out, and make it happen. We expect a proactive mindset, full ownership of tasks and processes, and the willingness to navigate the unknown.
• If you are unavailable during the second half of November each year. Black Friday/Cyber Monday is our industrys Super Bowl, and we pride ourselves on delivering unmatched support during this critical time.

How to Apply

• Submit your resume and cover letter
• Include examples of your previous success with customers or scaling processes.

Explore OneText.com and let us know what excites you about our platform.

Compensation Range: $85K - $115K

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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Job Tags

Full time, Remote work, Shift work,

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