Customer Success Manager (San Francisco) Job at Loop AI - Delivery Intelligence Platform, San Francisco, CA

TzFEV0I1Y1RXSXdJaG1kYStnYjNGY3Ra
  • Loop AI - Delivery Intelligence Platform
  • San Francisco, CA

Job Description

Overview

Loop AI - Delivery Intelligence Platform is a fully automated delivery intelligence platform for modern food brands that helps restaurants become more profitable. We address issues by automating back-office operations, providing financial transparency, and streamlining reconciliation processes.

Were looking for a Customer Success Manager (CSM) who thrives on building strategic relationships, ensuring customer adoption, and driving long-term value. As a CSM at LoopAI, youll be the main point of contact for a portfolio of restaurant brandsowning the customer journey from onboarding to renewal. This role blends consultative account management with product expertise and operational rigor. Youll work cross-functionally with Product, Sales, Engineering, and Ops to deliver value to customers while advocating for their needs internally. We're looking for someone who brings a high degree of ownership and accountability, moves with urgency, and operates with autonomy in a fast-paced, startup environment.

Responsibilities

  • Own the full customer journey across a portfolio of restaurant brandsfrom onboarding through renewal
  • Coordinate onboarding by aligning internal teams and managing timelines, ensuring a smooth handoff from Sales and successful implementation of LoopAIs platform
  • Guide adoption of LoopAIs modules with personalized support, best practices, and proactive engagement
  • Lead strategic check-ins and QBRs to review progress, align on goals, and identify opportunities for deeper value
  • Manage expansion opportunities, including renewals and upsells, in partnership with Sales & Product
  • Serve as a product expert, providing consultative guidance that helps customers drive measurable outcomes
  • Communicate confidently with stakeholders across all levelsfrom operators to C-suite
  • Proactively manage expectations, align stakeholders, and ensure timely delivery on key milestones
  • Collaborate cross-functionally with Product, Engineering, and Ops to influence roadmap and drive customer impact
  • Track and act on account health indicators to mitigate risk and surface growth opportunities
  • Maintain detailed internal documentation to support transparency and alignment across teams
  • Take initiative to unblock issues, push projects forward, and ensure nothing falls through the cracks

What Were Looking For

  • 35+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company
  • Strong understanding of SaaS onboarding, implementation, and adoption strategies
  • Excellent communication and relationship-building skillsyou can shift seamlessly between strategic and tactical conversations
  • Operates with a high sense of ownership, accountability, and initiative in a fast-paced environment
  • Highly organized, with a strong follow-up discipline and attention to detail
  • Comfortable managing multiple accounts with competing priorities
  • Passionate about learning new products and driving customer outcomes through consultative conversations
  • Experience in cross-functional environments, particularly collaborating with Product, Engineering, and Sales
  • Bonus: Experience working with restaurant brands or in the hospitality technology space

Job Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Internet
  • Location: San Francisco, CA
  • Base pay range: $70,000.00/yr - $100,000.00/yr
  • Note: This range is provided by Loop AI - Delivery Intelligence Platform. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
#J-18808-Ljbffr

Job Tags

Full time, Shift work,

Similar Jobs

GST Transport

School Bus Drivers Job at GST Transport

 ...GST Transport is Hiring! Join our Family! We are seeking School Bus Drivers and Aides Multiple immediate openings are available. In addition to year-round work and guaranteed hours - we also offer more hours per day than other transportation companies in the area... 

Sanford Health

Orthotist Prosthetist, Certified - Minot, ND Job at Sanford Health

 ...Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States...  ...Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k)... 

CommonSpirit Health

Diagnostic, Radiologist Job at CommonSpirit Health

Job Description Responsibilities We have a lot to offer including: An excellent benefit package Competitive guaranteed salary, productivity and quality incentives Generous recruitment incentives Paid relocation Paid malpractice CME allowance ...

South Summit School District

Instructional Coach Job at South Summit School District

South Summit School District is seeking highly qualified applicants for a full-time Instructional Coach. We focus on the Standards-Based approach to teaching and learning while individualizing our instruction to the learner. Visit for more information. Salary will be based... 

Maxim Health Systems

CNA - Private Duty Nursing Job at Maxim Health Systems

 ...has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic...