Customer Success Manager – Series A SaaS | $170,000 + Equity | Redwood City (Hybrid)
This isn’t “just another CSM role.”
We’re hiring for a VC-backed SaaS scale-up trusted by teams at NASA, Samsung, and other world-class innovators. The platform is redefining how engineering teams automate and streamline internal operations — and now we need a top-tier CSM to own and elevate the customer journey.
If you’re in the top 5% of Customer Success Managers, you’ll know this isn’t about hand-holding accounts. It’s about driving strategic impact, shaping product direction, and building the kind of customer experience playbook other startups will copy.
Why This Role Is Different
What You’ll Be Doing
What We’re Looking For
What’s on the Table
This role is for CSMs who don’t just manage accounts — they change the trajectory of customers and companies. If you want a seat at the table where product, growth, and customer success intersect, this is it.
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