Job Description
Customer Success Manager – Series A SaaS | $170,000 + Equity | Redwood City (Hybrid)
This isn’t “just another CSM role.”
We’re hiring for a VC-backed SaaS scale-up trusted by teams at NASA, Samsung, and other world-class innovators. The platform is redefining how engineering teams automate and streamline internal operations — and now we need a top-tier CSM to own and elevate the customer journey.
If you’re in the top 5% of Customer Success Managers, you’ll know this isn’t about hand-holding accounts. It’s about driving strategic impact, shaping product direction, and building the kind of customer experience playbook other startups will copy.
Why This Role Is Different
- You’ll own relationships with high-value accounts that expect excellence.
- You’ll have a direct line into product, engineering, and the CEO.
- You’ll be building, not inheriting: onboarding, processes, and CS systems from scratch.
- You’ll play offense — using data to uncover opportunities, drive expansion, and deliver ROI that customers feel in their bottom line.
What You’ll Be Doing
- Take full ownership of key accounts — retention, expansion, growth.
- Partner with product and engineering to shape roadmap and influence strategy.
- Use data fluency to tell stories that drive adoption and measurable outcomes.
- Design and implement scalable onboarding and success frameworks.
- Act as a trusted advisor to VP+ level stakeholders in marketing and ops.
What We’re Looking For
- Series A SaaS experience — you know what early-stage chaos feels like.
- A builder’s mindset — you’ve created playbooks, systems, or CS motions from zero.
- Comfort in exec-level conversations with strategic customers.
- A commercial edge — you understand revenue impact, not just NPS.
- A reputation as the go-to problem solver who gets things done.
What’s on the Table
- $170,000 base salary
- Competitive equity — Series A with serious upside
- Redwood City HQ | Hybrid (3 days onsite with the exec team)
- Dental + Healthcare
- 401k
- Free lunch onsite
This role is for CSMs who don’t just manage accounts — they change the trajectory of customers and companies. If you want a seat at the table where product, growth, and customer success intersect, this is it.
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