Position: Customer Success Manager
Reports To: Director of Customer Success
FSLA: Exempt
Office Designation: In-office, Hybrid or Remote (locations include: Stamford, CT, NYC, Elmwood Park, NJ, Mt. Holly, NJ, Reading, PA)
The Customer Success Manager (CSM) serves as the primary point of contact for Omega’s customers, responsible for fostering and sustaining long-term relationships with them. A CSM will be responsible for communicating with department heads to ensure continuous compliance with the published Service Level Agreement (SLA) and maintaining the highest level of customer satisfaction.
Key Responsibilities:
Qualifications:
Environmental: The job operates in a professional office environment. This role routinely utilizes standard office equipment, including computers and phones.
Travel Requirements: Travel is required for this position.
Benefits:
EEO STATEMENT
The Company's policy provides equal employment opportunities for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees who are or have become disabled, must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
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