Covideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from implementation through to ongoing engagement, with increasing responsibilities based on your level. CSMs ensure the successful delivery of our solutions and identify opportunities to grow and retain customer accounts.
***This is a hybrid role based out of our office in Indianapolis.
Key Responsibilities:
Launching Accounts:
Account Management:
Low Usage Account Recovery:
Sales and Revenue Generation:
Salesforce Compliance & Task Completion:
Technical Skills:
Interpersonal Skills:
Organizational Skills:
Problem Solving Skills:
Sales & Marketing Skills:
Education & Experience:
Benefits:
About Us:
Covideo is a video messaging SaaS company based in Indianapolis, Indiana. With an emphasis on personalization and personal connection, Covideo is helping people reimagine business communication.
Covideo has also been the recipient of multiple PowderKeg Awards:
*Powderkeg’s 2019 Indiana Breakout Tech Culture Award WINNER: Health & Balance category
*Tech Companies With the Best Benefits
*Best Remote Companies to Work For
*Top Tech Companies
*Tech Companies With the Best Work-Life Balance
*Top SaaS Companies
*Best Tech Companies to Work For
*2023 Winner of the Indianapolis Star’s Top Workplaces Award and special award for Best Work/Life Flexibility!
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