Customer Relations Coordinator Job at Kocourek Subaru, Wausau, WI

T2xUYUFKZ2VVNDBKaEdkVjlBanpHczVmZHc9PQ==
  • Kocourek Subaru
  • Wausau, WI

Job Description

Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling service appointments to enhance retention in our service departments and addressing any other inquiries our guests may have. This position plays a vital role in driving traffic across all areas of our business. You'll need to excel in a structured, task-oriented environment, maintaining a positive, upbeat attitude while demonstrating exceptional organizational skills. Being goal-oriented and a team player is essential.

PRIMARY RESPONSIBILITIES

  • Ensure and boost service retention and revenue.
  • Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.
  • Aid guests in scheduling routine services.
  • Reach out via call, email, or text to guests who haven't visited for service since their purchase.
  • Complete all assigned VIN service retention tasks by the end of each day.
  • Send appointment reminders (via call, text, or email) to existing service guests.
  • Monitor online chats and schedule service appointments based on guest requests.
  • Amplify showroom traffic and support guests in connecting with the relevant sales team.
  • Oversee online chats across all websites, ensuring timely follow-up with each guest.
  • Manage Google My Business and website maintenance for the designated store.
  • Monitor and respond to all GMB reviews.
  • Address any social media reviews or comments.
  • Regularly review the website for any discrepancies or inaccurate information.

SECONDARY RESPONSIBILITIES

  • Assist in event planning and contribute ideas for marketing/social media content (including TikTok, Facebook, Instagram, etc.).
  • Assist in capturing videos and photos to complement social media posts.
  • Perform other administrative duties as assigned, such as filing, scanning, and shredding.
HOURS:Monday - Saturday, up to 40 hours per week. Shifts may range from 9:30-6 and 10:30-7, with evening and Saturday shifts on a rotational basis. Saturday hours conclude at 4 pm. Wage for this position ranges from $16-17.50/hour DOE. ATTIRE:Business Casual PHYSICAL DEMANDS:None WORK ENVIRONMENT:Typical non-smoking office environment. Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.

Job Tags

Full time, Casual work, Work at office, Local area, Shift work, Afternoon shift,

Similar Jobs

HCAOA

Cleaner Job at HCAOA

 ...Clean hard-to-reach and neglected areas such as baseboards, behind appliances, vents, and high surfaces Perform specialty cleaning tasks including carpet and upholstery care, grout cleaning, and stain removal Use appropriate cleaning solutions and equipment safely... 

The New School

Paraprofessional Job at The New School

 ...Job Description Job Description Job Title: Paraprofessional Reports to: Head of Lower School FLSA Status: Exempt Job Summary: We are seeking a dedicated and compassionate paraprofessional to work with an individual or a small group of students (grades... 

Averity

Customer Success Specialist Job at Averity

 ...About the Role We're looking for a proactive and adaptable Client Success Specialist to support customers in maximizing the value of our cloud-based platform. This multifaceted role involves onboarding, training, troubleshooting, support, and contributing to product... 

RA CATALDO & ASSOCIATES INC

Entry Level Construction Inspector / Civil Engineer Job at RA CATALDO & ASSOCIATES INC

 ...Job Description Job Description Entry level construction inspectors or civil engineers needed for construction inspection and materials inspection on Rhode Island highway construction projects. We have multiple openings. Full time hours. Day Shifts and Night Shifts... 

Apex Dynamics

Entry level Event Coordinator Job at Apex Dynamics

 ...About Us Apex Dynamics is a full-service event marketing company based in the heart of Metairie....  ...and hands-on experience come together. As an Entry Level Event Coordinator at Apex Dynamics, youll support the planning and execution of lively, in-person events that...