Job Description

Remote Position - Start Immediately

Position Overview

Virtual Customer Care Specialist needed to provide exceptional customer support via phone, email, and chat. Join our remote team serving customers nationwide.

Key Responsibilities

• Handle customer inquiries and resolve issues promptly
• Process orders, returns, and account changes
• Document customer interactions in CRM system
• Escalate complex issues to appropriate departments
• Meet quality and productivity targets

Requirements

• High school diploma or equivalent
• 1+ years customer service experience
• Excellent communication and problem-solving skills
• Proficiency with computers and multi-tasking
• Quiet home office with reliable internet
• Flexible schedule including evenings/weekends

Technical Requirements

• Windows 10 or newer / Mac OS
• High-speed internet (25+ Mbps)
• USB headset for calls
• Dedicated workspace

Compensation

• $30-40/hour based on experience
• Weekly pay available
• Health benefits after 90 days
• Paid training provided
• Performance bonuses

Schedule Options

• Full-time: 40 hours/week
• Part-time: 25-30 hours/week
• Shifts: 7 AM - 11 PM (various shifts available)
• Salary: $30-$40 Hour

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