Job Description

Corporate Trainer

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

The Corporate Trainer will play an integral role in the professional development of Alliance Ground International's workforce. This individual will design, deliver, and evaluate training programs, oversee content creation, manage the Workday Learning Management System (LMS), and support the onboarding of staff during new airport customer start-ups.

The ideal candidate combines strong instructional design skills, hands-on training delivery experience, technical acumen with LMS administration, and the ability to thrive in a fast-paced, aviation service environment.

Job Responsibilities:

• Training & Content Development
  • Develop, update, and maintain engaging training programs and content tailored to operational requirements and regulatory standards.
  • Create training materials including manuals, presentations, e-learning modules, and job aids for diverse employee functions.
  • Adapt and customize learning content for new airport customer start-up projects to ensure high-quality onboarding.
• Facilitation & Delivery
  • Ability to complete customer train the trainer courses and build and develop training plans to ensure station staff are up to date with customer training.
  • Facilitate AGI train the trainer sessions to ensure all station level trainers are up to date with content and demonstrate ability to conduct classroom training.
  • Lead engaging in-person, remote, and blended training sessionsincluding seminars, workshops, and new hire onboarding programsfor employees at all levels.
  • Mentor and support new employees, ensuring skill and knowledge acquisition aligns with operational excellence.
  • Gather participant feedback and conduct needs assessments to continuously improve training programs.
• LMS Administration (Workday)
  • Serve as the primary administrator for the Workday LMS, overseeing user management, course assignments, tracking, and reporting.
  • Upload, organize, and monitor training content and employee progress within Workday.
  • Troubleshoot system issues, coordinate with IT as needed, and ensure data integrity and compliance with all training records.
• New Airport Customer Start-Ups
  • Collaborate with cross-functional teams to deliver rapid, effective training and onboarding for new airport customer contracts.
  • Respond quickly to project timelines and ensure new hires are fully trained and compliant before launch.
  • Adjust training materials and logistics to reflect the unique needs of each airport environment.
• Continuous Improvement
  • Analyze training effectiveness using assessments, feedback, and business outcomes; recommend and implement enhancements.
  • Stay up-to-date on industry trends, aviation regulations, and best practices in instructional design and adult learning methodologies.

Safety, Security and Compliance:

• All AGI Team members have a responsibility and duty while at work to:
• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager/supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager/supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Physical Requirements:

• AR Analysts must be able to occasionally lift/carry/push/pull and move items 10 pounds (or more).
• Must be able to use close vision and sit for long periods of time.

Knowledge, Skills & Abilities:

• Instructional design and adult learning principles.
• Presentation and facilitation skills.
• Technical proficiency in LMS administration (Workday preferred).
• Project management and adaptability to changing priorities.
• Strong analytical and problem-solving abilities.

Qualifications:

• Bachelor's degree in safety, education or a related field; relevant certifications are a plus.
• Proven experience designing and delivering training in a corporate or operational environment.
• Hands-on experience with LMS platforms; direct Workday experience highly valued.
• Exceptional organizational, communication, and interpersonal skills; able to work with diverse roles and learning levels.
• Proficient in MS Office (PowerPoint, Word, Excel), Power BI and e-learning authoring tools.
• Prior experience in aviation, logistics, or ground services is strongly preferred.
• Current customer train-the-trainer certifications are a plus.
• Ability to travel to various airport locations as required.
• Travel up to 70% year one and 50% thereafter.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical/dental/vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

This position is open to individuals based in or near an AGI facility.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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