Concierge Job at HelpDesk.tech, Fresno, CA

UDFMZEFwc1RVWTRKaEdaVS9RYjhHOHRZZFE9PQ==
  • HelpDesk.tech
  • Fresno, CA

Job Description

At HelpDesk.tech, the Concierge is a prestige position, and MAKES EVERYONE LOOK GOOD. Think of a Concierge as a “personal assistant” to not only technicians who work with us, but also to the computer users they serve. The Concierge's main responsibilities are to listen, interpret, document, and schedule the needs of computer users. You are the best candidate when you have 3+ years of experience in a hospitality role with high levels of client interaction by phone, chat, and other means, and a “white glove” / concierge approach to service. You will be an experienced typist, have solid computer user skills, with a focus on use of most common office software as well as some sort of case management and perhaps reservation software. You will also be inquisitive, interested in people, and a joy for people to get to know.

A successful Concierge is:

– Someone Who Anticipates Need and "Sees Around Corners"

– An Excellent Communicator

– A Superior Typist

– An Innovative Problem Solver

– Successful in dealing with ambiguity

– Detail-oriented and organized

– Committed to professionalism

– Client-service oriented with a friendly, engaging disposition

– Professionally experienced (3+ Years clerical experience with a focus on hospitality).

Job Duties:

Provides a front-line concierge experience, coordinating the needs of users needing hardware or software support.

Fields a high volume of phone calls, chats, and other inquiries and assists clients remotely via phone or internet.

Supports unfamiliar situations and scenarios by taking initiative, learning quickly, and providing solutions and service with a loving attitude.

Salary Range:

$47,000-$52,000 - based on a 40 hour week 

Job Tags

Work at office, Remote work,

Similar Jobs

Smarter Healthcare Partners

Travel Nurse RN - Pediatrics PACU - Post Anesthetic Care Job at Smarter Healthcare Partners

 ...Job Description Smarter Healthcare Partners is seeking a travel nurse RN Pediatrics PACU - Post Anesthetic Care for a travel nursing job in Hartford, Connecticut. Job Description & Requirements ~ Specialty: Pediatrics PACU - Post Anesthetic Care ~ Discipline... 

HCRC Staffing

Chiropractor Reading PA Job at HCRC Staffing

 ...best care that our patients need and deserve! We work closely together, providing patients with the chiropractic and rehabilitative therapy they need in a welcoming, relaxing environment. We utilize holistic and non-invasive treatments, such as spinal adjustments and... 

Brilliance Cyber Systems

Environmental Manager Job at Brilliance Cyber Systems

 ...Job Title: Environmental Manager Location: Phenix City, Alabama Duration: Full Time/Permanent Job Description: Skills and...  ...Ensure the safety of self and others by complying with all policies, procedures and licenses Actively participate on the Plant... 

Sirius Technical Services, Inc.

Recruiter Job at Sirius Technical Services, Inc.

Recruiter (Remote - US Based)We are seeking an experienced Recruiter to join our growing team. This position is fully remote and operates...  ...Screen candidates by reviewing resumes, conducting phone or virtual interviews, and performing reference checksCoordinate interviews... 

Maxim Health Systems

CNA - Private Duty Nursing Job at Maxim Health Systems

 ...has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic...