Job Description

Join to apply for the Concierge role at Atria Management Company The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests. Responsibilities Create a Welcoming & Caring First Impression Warmly welcome every resident and guest to the community. Handle all resident and guest interactions with the highest level of hospitality and professionalism. Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences. Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms. Facilitate Community Service Requests Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. Take appropriate initiative; respond and follow through promptly to various needs and requests. Escalate issues to management or other team members as required. Receive, document, and deliver mail & packages, dry-cleaning, and other personal items. Knowledgeable about community operations including services, building amenities and programming. Assist in the coordination of the community’s transportation schedule. Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others. May drive company vehicle from community to social and other various destinations (only if required by community). May perform other duties as needed and/or assigned. Qualifications High school diploma or general education degree (GED); or one (1) to three (3) years related experience Must be fully vaccinated and provide vaccination record card at time of hire. Basic First Aid and CPR certification where required. Must successfully complete all Atria specified training programs. Strong communication skills. Basic knowledge of computers and technology. Ability to effectively problem solve. Ability to work various schedules and shifts as needed. Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier. Atria Senior Living’s Coterie brand has openings for individuals looking for a career with outstanding benefits, including: Paid holidays and PTO Community employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees. Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results Benefits package also includes Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S Based Communities) Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location #J-18808-Ljbffr Atria Management Company

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