Job Description
About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture.
We're proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments.
Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator It takes a village to care for our patients, and as a
Care Coordinator (CC) , you'll be at the heart of that Village. You'll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the
highest quality care . You'll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly.
Location & Travel: - Commute to multiple DaVita clinics and/or partner practices in Parsippany, NJ and surrounding areas
- Commute to/from centrally posted location: 90 minutes
- Mileage reimbursed - reliable personal transportation required
Position Details: - Work in clinics/partner practices (as required 3-5 days), remaining days remote
- Full-Time, Monday-Friday schedule
- Daily start time between 7:00-8:00 AM
- Must provide flexibility as needed to meet patient and clinic needs
- Remote work environment must include a quiet, private space with high-speed internet
Responsibilities: - Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
- Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
- Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
- Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
- Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
- Communicate directly with patients in a timely and professional manner
- Maintain accurate, complete, and confidential documentation
- Demonstrate exceptional two-way communication, both oral and written
- Act in alignment with DaVita's mission and values to deliver high-quality patient care
Qualifications: - High school diploma or GED required
- 2+ years of experience in a professional office environment
- Ability to handle confidential information with discretion and sound judgment
- Strong verbal communication skills
- Proficiency in Microsoft Office, Excel, and Outlook
- Prior experience with Electronic Medical Records preferred
- Commitment to service excellence and patient satisfaction
- Ability to work autonomously while collaborating effectively with the team
- Home workspace must provide a quiet, private environment with reliable high-speed internet
Preferred Qualifications: - 1-3 years clinical medical office experience
- CNA or MA experience is a plus
- Experience coordinating care (referrals, care management, etc.)
- Familiarity navigating insurance payers
- Experience in direct patient care or support
- Prior medical office environment experience
Why You'll Love Working Here: - Make a direct impact on the lives of patients with complex chronic conditions
- Be part of a mission-driven, collaborative care team
- Flexible hybrid schedule with opportunity for professional growth
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
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What You Can Expect When You Join Us: - Salary depending upon experience
- Competitive Salary
- Location allowance based on experience and location
- Day shifts only
- Company Pension Scheme
- 35 days' paid leave per annum, including bank holidays
- Monday to Saturday working pattern
- A commitment to your training and development
- A "community first, company second" culture based on Core Values that really matter
- An exciting, collaborative and driven multinational environment
- Live our mission: To be the Provider, Partner, and Employer of Choice
- Dedication, above all, to caring for our patients and teammates
Be part of something bigger - where compassion meets opportunity, and where you can grow, contribute, and be proud of the impact you make every day.
Ready to join the DaVita family? Apply today and help us live our mission: To be the Provider, Partner, and Employer of Choice.
Job Tags
Full time, Work at office, Monday to Friday, Flexible hours, Day shift,