Position Summary
We are seeking a detail-oriented and experienced Call Center Supervisor to oversee a team of Intake and Outbound Representatives handling sensitive, high-volume claimant interactions. The Supervisor will be responsible for ensuring quality, compliance, team performance, and client satisfaction, while supporting daily operations and coaching a team of 10–15 agents.
Key Responsibilities
Team Management & Daily Operations
Supervise, schedule, and support a team of 10–15 Call Center Representatives.
Monitor call queues, response times, and service level metrics in real time.
Ensure appropriate coverage during high-volume spikes or time-sensitive campaigns.
Serve as the first point of escalation for challenging or sensitive calls.
Performance Management
Track and review agent productivity, attendance, and call metrics.
Provide coaching, feedback, and recognition to team members.
Assist with onboarding and training reinforcement for new hires.
Process & Workflow Oversight
Enforce consistent use of scripts, intake protocols, and CRM documentation standards.
Recommend improvements to workflows, escalation processes, and call handling.
Cross-Department Collaboration
Communicate campaign-specific updates, process changes, or urgent instructions across teams.
Partner with leadership and technical support to resolve operational issues.
Required Qualifications
1–3 years of experience in a call center supervisory role.
Experience in high-volume, compliance-driven environments strongly preferred.
Strong understanding of call center KPIs and performance metrics.
Excellent communication, coaching, and problem-solving skills.
Familiarity with call center systems such as dialers, CRMs, and e-signature platforms.
Bilingual (Spanish) skills are a plus.
...moments of life with expert medical care, emotional support, and spiritual guidance. Services are provided in the comfort of home, at a nursing home, or assisted living facility. For more information, please visit Follow us onFacebook ( andLinkedIn ( . ALERT: We are aware...
..., digital full body and dental radiology, ultrasonography, and grooming. This is a dual Veterinary Receptionist and Veterinary Assistant position, with at least one receptionist shift per week. To learn more about us click here . Job Description Job...
...Job Description Allied Beverages is Now Hiring Merchandisers in Santa Maria, CA!\nStart at $22.50 per Hour + Overtime Opportunities \nComprehensive Benefits Package - $1,000 Sign-On Bonus \n\n Join the # 1 Beer distributor delivering beverages to your local stores...
**Job Summary:**We are seeking a skilled Rental Technician to join our team at the ski resort. The Rental Technician will be responsible for assisting customers with fitting and adjusting ski equipment, providing excellent customer service, and ensuring all rental equipment...
...Job Description Job Description Recruiter Staffing We are looking for an experienced Recruiter to help us source, interview... ...employees Skills: Proven experience as a Recruiter (staffing agency experience preferred) Strong interviewing and screening...