Call center supervisor Job at SGS Consulting, Illinois

UDFQZEFwY1FWWTBOZ21WUzlRZjlHYzFkZmc9PQ==
  • SGS Consulting
  • Illinois

Job Description

Job Responsibilities:

  • Train, mentor, and coach agents on skills, product knowledge, and procedures.
  • Monitor calls and agent performance using metrics (abandonment rate, wait times).
  • Handle complex customer issues and complaints (escalations).
  • Motivate staff and manage schedules/staffing.
  • Oversee daily call center workflow and ensure policy/procedure adherence.
  • Identify training needs and implement workshops.
  • Improve processes for efficiency and better customer experience.
  • Take over calls when agents are overwhelmed.

Skills:

  • 2+ years of experience
  • Excel, outlook, MS word.

Education/Experience:

  • High school diploma

Job Tags

Similar Jobs

Modderkolk Projects & Maintenance BV

Software Engineer Job at Modderkolk Projects & Maintenance BV

Ben jij een creatieve en gedreven software engineer die houdt van technische uitdagingen? Wil je jouw kennis en passie inzetten voor diverse...  ...softwaretoepassing. Je bespreekt de ontwerpen met de klant en zorgt intern voor goede afstemming met de projectleider en de hardware... 

Domino's Pizza LLC

Delivery Driver (03128) - S Dixie Hwy Job at Domino's Pizza LLC

Company Description We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where...

Magnet Medical

Travel Nurse RN - Med Surg Job at Magnet Medical

 ...Job Description Magnet Medical is seeking a travel nurse RN Med Surg for a travel nursing job in Wagoner, Oklahoma. Job Description...  ...): \n \n ~ Assist in mentoring new staff or nursing students and provide guidance as needed. \n ~ Serve as a resource for... 

Jobot

Senior Interior Designer - Manhattan Job at Jobot

Hit the Road, Solve Real-World Challenges, and Shape the Future of Industrial Solutions! This Jobot Job is hosted by: Robert Donohue Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $65,000 - $75,000 per year ...

Oklahoma State University-Oklahoma City

Assistant Professor (Management Science & Information Systems) Job at Oklahoma State University-Oklahoma City

 ...ASSISTANT PROFESSOR MANAGEMENT SCIENCE AND INFORMATION SYSTEMS DEPARTMENT OKLAHOMA STATE UNIVERSITY STILLWATER CAMPUS The Management Science...  ...designated a National Center of Academic Excellence in IA Education (CAE/IAE) and Research (CAE-R) by the NSA and the Department...