Call center supervisor Job at SGS Consulting, Illinois

UDFQZEFwY1FWWTBOZ21WUzlRZjlHYzFkZmc9PQ==
  • SGS Consulting
  • Illinois

Job Description

Job Responsibilities:

  • Train, mentor, and coach agents on skills, product knowledge, and procedures.
  • Monitor calls and agent performance using metrics (abandonment rate, wait times).
  • Handle complex customer issues and complaints (escalations).
  • Motivate staff and manage schedules/staffing.
  • Oversee daily call center workflow and ensure policy/procedure adherence.
  • Identify training needs and implement workshops.
  • Improve processes for efficiency and better customer experience.
  • Take over calls when agents are overwhelmed.

Skills:

  • 2+ years of experience
  • Excel, outlook, MS word.

Education/Experience:

  • High school diploma

Job Tags

Similar Jobs

Jobot

Accounting Manager Job at Jobot

Responsibilities Managing a team that is responsible for preparing, examining, and analyzing accounting records, financial statements, and other financial reports to assess...  ...mid-size Accounting firm that is growing our Outsourced Accounting team. Great opportunity to gain... 

Uber

Sr. Security Investigator Job at Uber

 ...responds to security incidents, conducts forensic investigations, and builds automated solutions to scale our defenses.As a **Senior Security Investigator,** your...  ...also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If... 

Cohere

Senior Product Manager, Code Job at Cohere

 ...ensuring successful GTM and customer happiness. About the Code Role: AI is rapidly changing how software is developed, but many...  ...-being, quality time, and workspace improvement &##127961; Remote-flexible, offices in Toronto, New York, San Francisco and London... 

Valley Queen Cheese Factory

Whey Production Operator Job at Valley Queen Cheese Factory

Join the renowned Valley Queen Cheese Factory team as a Whey Production Operator and contribute to the pioneering production of high-quality dairy products. Located in the heart of Milbank, South Dakota, Valley Queen has been combining rich dairy farming traditions with...

cFocus Software Incorporated

Program Analyst - Navy - Secret Required Job at cFocus Software Incorporated

 ...development and tracking for planning and budgeting; coordination of task planning, schedule development and task execution for DoD and Navy programs and projects. Skill set requires demonstrating both a comprehensive knowledge of software applications and best business...