Job Description

• Candidate must demonstrate a strong familiarity with Microsoft Office/Teams and significant Windows utilization, all other basic application familiarity.
• Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
• Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
• Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
• Candidate must be on time, able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
• Candidate must also be able to work regularly scheduled weekends and holidays on a rotating basis. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
• Candidate must be able to work well in a call center and team environment and understand shift work and its requirements, including willingness to handle evening shifts, weekends and holidays.
• Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.

• Must have strong attendance
• Must be articulate and speak professionally
• Must be able to work nights/weekends/holidays if scheduled for that rotation

• Looking for excellent customer service skills to represent Otis Elevator well

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